Ski Riders Say It All
Read our guest’s review of their snow holidays and how our value Perisher ski packages can boost your holiday!
Read our guest’s review of their snow holidays and how our value Perisher ski packages can boost your holiday!
Hi Team. Had the pleasure of staying with you last Sunday, Monday & Tuesday. This was my second experience with you and I must say the highest commendation to your staff, without exception the most positive bunch of people and delightfully professional. Well done to all!
My three sons and I thoroughly enjoyed our 4 night stay at Ski Rider. The rooms are small but warm and cosy. The staff are amazing – young, cheerful and enthusiastic. Everyone from reception to wait staff to equipment hire staff were a delight to deal with. I have rarely experienced such exceptional service in Australia. Luke in the dining room was particularly helpful.
Breakfast and dinner were of good quality and served in an efficient manner at the buffet. Occasionally there was a queue but we were there during the busy school holiday period. Overall a very positive experience! Thank you.
My friend and I stayed at Ski Rider last week with our young children (two 5 year old boys, two 3 year old boys and a 6 month old baby). I would just like to feed back some praise for your staff, who were so kind and helpful to us during our stay. We frequently had our hands full, but the dining staff were always on hand to help carry trays, fetch a highchair, entertain the baby and then clean up our awful mess with a smile! The bus drivers were also friendly and helped us lift all the kids and gear on and off the bus. We were so thankful for the help, and the kindness shown by the staff. It made our stay so much more pleasant, and made our mums and kids ski trip not only possible, but also enjoyable!
The best snow trip I’ve ever had staff and management were awesome food was sensational shuttle buses regular could not be happier wouldn’t go any where else big thank you to Roxanne and your team love you guys
Wonderful friendly staff, good quality rental gear, hot showers, toasty warm rooms and a bbq dinner feast, local beer and open fire after a big day skiing! Plus a bus which drops you right to the snow! Plus change rooms with hot showers and fresh towels so you can ski on the day you check out and drive home showered and warm! Skirider is awesome!
⭐️⭐️⭐️⭐️⭐️ From the Smyth Family
Thank you Ski Rider for a great stay – the rooms were clean and warm and the shuttle bus a massive plus but what really shines is the staff – amazing!! Always happy to help with a smile and going out of their way to make us comfortable – every single staff memeber was so wonderful and we are grateful for all their efforts – happy to recommend anyone to stay here!! Thanks
Just want to say thank you to the whole team for a fantastic stay. What a happy vibe this place has. All the staff from the dining room to the bar and the bus driver were just so friendly. The rooms were comfortable and the quality of meals was great. We all enjoyed swapping from the dining room to the bbq for our evening meals. Thanks for having us. Looking forward to returning another time.
THANKYOU ski rider we would thoroughly recommend you. At first we thought the bathroom was a bit tiny and the entertainment was too old for our primary school kids. But none of that mattered as they were exhausted from skiing and in bed early every night. The food, location, staff, bus and vibe was fantastic. Would love to come again. Special thanks to Matt in ski hire, Jess, Gus, Lauren, Tom, Ben, Kimberly and Dutchie in the restaurant. And Talbot for going the extra mile with our family of 7 on the bus.
Not a guest but a very appreciative customer.
So the story goes, some silly person (me) neglected to put enough fuel in the car and we ran short half way up guthega road. Not a road (after 20cm of fresh snow) that many pass down. So it’s a long trudge back to civilization 18km to the main road (you can’t call for help no reception). After trying unsuccessfully to flag down two snowyhydro vehicles (thanks heaps snowyhydro staff👎👎) along comes Josh, Brendan and a few other staff members of Skirider to my rescue. They can’t fit us in the car but says “no probs guys I’ll be back in 10 minutes with some fuel”.
10 minutes later Josh and Brendan are back with fuel. They follow me back to Skirider for me to fix up the cost of the fuel, where the staff behind the counter say “just charge them what it is in town we don’t want to make money off of it”.
Your staff went above and beyond to help two complete strangers without any hesitation.
Thankyou so much to all the staff at Skirider you just gained yourself two new regular customers.
I might add these two staff members were on their day off and we had just received 20cm of fresh powder overnight and everybody knows there are no friends on powder days. So, so grateful.
Michael Alan Hunt.
Well again the Ski rider has done it again and put on a great time for myself and our group. This was our 8th year at the Ski Rider and it was about the best, with the added bonus of a massive snow fall on Friday night and right through the rest of the weekend.
A big Thank you to Teena for all her help on organising our weekend away, also to the rest of the Ski Rider team on the great work over our stay.
We will definitely be back next year for our 9th year in a row.
We bring new people with us every year and they all say what a great place it is to stay at.
And a big Thanks to Amy ( I think was the girls name ) who helped us with our little drama after we had left.
Recently stayed and had a really enjoyable time. The staff were welcoming and friendly and the food was plentiful. On the day we were leaving our car was snowed in. Brendan came and assisted fitting chains to our car on his day off and missed his bus to go snow boarding – His cousin also provided water to melt ice off our car – Truly exceptional service !!! We will be back !!
My family, along with two others, made the trek to the ski fields for the first time last June. I am STILL fondly remembering what we all thought was ‘the best family holiday ever!’
Great common room facilities and the breakfast and meals are just the best with friendly staff.
From my room I could not access my mobile phone access (Telstra) and Ski Rider wireless access was not possible to access. If this was fixed then it would have improved my stay.
Otherwise all good
So I had to stay within common areas to have communication access.
Arrived at ski rider on the Sunday and stayed for 1 week. Check in was easy and welcomed by the lovely guy on the front desk and he was genuinely interested in our travels and he was smiling the whole time. The main building is clean and warm. The rooms are away from the main building which has – 2 x bars one is a grill and bar so choose your own meat and cook and the other one is the avalanche bar which really is just a bar backing onto the eatery area. There is a lounge area with a flat screen TV, games room with 3 pool tables and arcade games, and there is also the main eating area.
Rooms – situated away from main building and ours was near the ski hire area it was very quiet minus the most annoying thing ever and that is the buses (school buses not the lodge ones) that started their engines at 6 50-7am and left the bus idle for ages (HIGHLY annoying) couple that with the school kids that were there at the time running past your room – once they left it was beautiful and quiet! The room was clean and warm. Our room had 3 people in it with 4 bunk beds in the room and it could comfortably fit 4 in it. Being all girls our room was nice and clean and organised ;). It had its own shower which was small but more than enough for what you need. one of our rooms lights did not work and they sent someone to look at it which they did but needed an electrician and they could not come until the next day so we got $50 drinks voucher which we thought was lovely (Such a shame the light couldn’t be broke all week right?! 😉 ). One thing to note is there is no boot drying rack which sucked for the boys in the other room as they were into their snowboarding more than us and often enough had wet boots each morning from their hardcore snowboarding activities. Other reviews complained about thinness of walls – the only time we really heard next door was when the boards were placed into the drying racks or if someone got down from the top bunk onto the floor which sometimes was a thud. Tea and coffee and a kettle were in the rooms and milk, tea, coffee etc refilled daily.
Snowboard hire shop – the quality of products were amazing and a select few staff in the hire area were pretty good. A few minor things like setting my friends board up as normal when she was a goofy rider and also 2 staff members did tease of one of the friends I was with and did not make her feel very comfortable. The main manager guy was nice and helpful. Otherwise the hire gear was great quality, they happily assisted with inquiries and exchanges of stuff when asked and they were open at good hours.
Food – 2 choices, first being grill/bbq option which you need to book each morning at the reception. The tables were not booked it was just limited to a set number of people. Personally I believe tables should be reserved/allocated because some people just spread out wherever as they were in their earlier drinking. With the grill the night we were there the options were T-bone, steak, seafood skewers, marinated lamb and chicken which you cook yourself on big BBQ plates (gets heaps crowed at 6pm I suggest waiting until 7pmish) the side options were various salads and potato bake, vegies etc great quality food just you have to cook the meats yourself. Seasoning and tongs and what not are provided. Second option is the buffet style food which was very nice many options and the choice of 3 different mains each night plus vegies/chips/salad (depending on night) AND dessert which isn’t available at the grill. The food was great every night who ever could eat out of the buffet. I am gluten free and had many options however I have little things that annoyed me with regards to this. First being that I had to fill out a dietary request form which is fine but I didn’t know about it until the 3rd night when I asked for a GF dessert the chefs like sorry if you don’t fill out a dietary request form I don’t know about it. When doing the booking I ensured I alerted them to dietary requests and also confirmed dietary needs on confirming the booking 2 weeks before. So why wasn’t I asked on check in to complete said dietary request form?… Secondly being GF I had to request a dessert as they weren’t out on display to jut pick up and go and I ended up with the SAME dessert every night (I wouldn’t normally care but when the others are getting different things that look amazing every other night and I still had the same ol’ thing it gets frustrating) andddddd if I am completely honest it was not anything great. A bland, tasteless cheesecake :(. Thirdly on the fourth night there were no GF options in the buffet so I had to ask for a GF meal to be cooked and they obliged and cooked me up steak and what not and it was great food however my friends (group of 7 all up) had finished before I had even started my meal. On the fifth night there was no GF options again and they then told me that I needed to go to the grill and cook my own food then I could come back and eat it with my friends in the buffet area meaning my friends would have to either wait for me to cook my food or I eat after them again. When I bought this up with the wait staff (politely might I add) they all huffed like I was causing a commotion. Again this night I began eating after all my friends. I completed the dietary request forms and I always came to dinner at the 6pm-6 15pm mark every night so I was like they know I am here… other than those issues the food was great and more than enough to make you feel overfull! Oh and also no dessert on pasta/pizza night was upsetting for the guys and girls I was travelling with.
Entertainment/Games area – 3 pool tables is great and all however the kids in that room were insane! They were everywhere climbing on everything and hugely inconsiderate! Where were the parents looking after these kids?! Is there not a supervise your children rule somewhere? If not there needs to be one. We didn’t even hog the pool tables generally we played one game and left as they were too annoying! There needs to be an adult pool area or adults only after 7 30pm area or something. Pool table costs $3 which sucked because it was really the ONLY thing to do at night so needs to be a lot cheaper, other than entertain stuff that started at 8 30pm if you were interested in that. Otherwise arcade area was good for the kids and lots used the games. We didn’t get to trivia night, magician was great and very entertaining and we weren’t interested in live music, footy or movie night. We weren’t interested in the music simply because there was really not many people in the 20-30 age bracket to mingle with and the movie night was on a big screen but seating was on the same chairs for breakfast so i.e not very comfy at all to watch a 2hr movie. We rigged up our own movie night in our room, bought our own set of uno cards and played a few other things by our selves. it really is make your own entertainment.
Internet/phone- phone service in rooms and around the joint is scarce however it is available if you are in the right spot. My friend used my plug in internet stick in the room and it worked well enough for her to do some uni work and send emails so it was good.
Laundry – laundry on site with 2 washing machines and 4 dryers. Washing machine was $2 a load, powder was $2 and the dryers $2.20 I think it was so all in all it was relatively cheap to do your washing there – bring lots of $1 coins 😉
Cash out available from reception with a 50cent transaction fee.
Shuttle service was great. The bus drivers were nice and friendly and drove safely. The shuttle times vary first one at 7.40am from ski rider and last one at 5pm from perisher. From 11 20am to 1 23pm there were no shuttles to or from hotel.
Staff- the staff were lovely, friendly and always smiling the only issues we ever had was me with regards to the night they told me to get my own food from the grill as outlined above. otherwise the tables were always promptly cleaned, they helped people all the time esp parents with multiple young children, they listened and they appeared to enjoy working there.
It snowed whilst we were there which was lovely.
My suggestion for other travellers is to bring a flat power board as there were 2 power points plus one in the bathroom in our room. Also, bring something along for those nights where you may not be interested in the entertainment provided i.e uno cards, cards against humanity, board game, movies/laptop etc.
Overall a great place to stay, clean, set out nice, great food and ski hire all in one. The accommodation was cheap (for mountain standards it was a bargain and a half) and you get way more than expected for your money. We would stay again even though it wasn’t really a young person’s area (might have just been this week we stayed there who knows). Even with the minor concerns outlined above, ski rider is definitely a great place and the staff were great 🙂 thanks all for our time at ski rider!